Standard
For independent motels and single boutique hotels.
A$249/month
No lock-in · Cancel anytime
- Up to 6 call-outs per month included
- Additional call-outs at A$45 each
- Under 10-minute response promise
- Morning incident reports by email
After-hours lockout rescue · Australia-wideYour after-hours
Your after-hours
front desk.
When a guest is locked out at 2am, a licensed patrol officer — or locksmith if the lock itself needs work — is on your doorstep in under 10 minutes, with a clean incident report waiting in your inbox by sunrise.
Licensed & insured partnersUnder 10-minute responseSubscription · no lock-in
Drop hero photography here
Bell rung
2:14am · Room 207
Responder ETA
On site before
the kettle boils.
the kettle boils.
The call that wakes the whole motel.
A guest's key won't read. They're standing outside in a hoodie, the phone is ringing through to your bedside, and you're scrolling contacts at midnight trying to find anyone who'll actually come out. You'll hand out a refund, you'll lose the sleep, and the review will sting for a fortnight.
Night Desk is the calm version of that night.
Four quiet steps. No fuss.
You hand guests one phone number. We handle the rest of the night.
Guest rings the number
You print the Night Desk line on key cards, door signs, and confirmation emails. One number. Twenty-four hours.
Dispatch picks the right responder
Our overnight dispatcher reads the call and sends the nearest licensed patrol officer — or a locksmith if the lock itself has failed.
Responder arrives in under 10 min
A uniformed, vetted patrol officer or locksmith arrives, verifies the guest against your booking, and lets them back in.
You wake up to a clean log
By 7am you've got the incident report, time-stamped photos of the patrol arrival, and a tidy weekly summary.
Quieter nights, calmer mornings.
Six things every operator notices in the first month on Night Desk.
Peace of mind, every night
Switch your mobile to silent and trust that someone licensed is awake on your behalf.
Cheaper than overnight reception
A flat monthly fee — roughly the cost of two graveyard shifts a month, with none of the rostering.
The right responder, every time
Patrol officer for a key reissue, licensed locksmith if the lock itself has failed — we dispatch whichever the call needs.
No lock-in contract
Pay month to month. Pause it for the off season. Cancel at any time, no exit fees.
Calmer guest experience
Uniformed help, fast. Most guests are back in their room before they think to complain.
Licensed, insured, vetted
Every partner patrol company holds a current Australian security licence and full public liability cover.
A national network, already on the road.
Night Desk works through partner patrol companies and licensed locksmiths in every state and territory. The map is growing — let us know your town and we'll tell you the local response time today.
Covered tonight
Hotels and motels in these regions can be live on Night Desk by tomorrow evening.
- Sydney metro
- Melbourne metro
- Brisbane & Gold Coast
- Perth metro
- Adelaide
- Hobart & Launceston
- Canberra
- Newcastle & Hunter
- Byron & Northern Rivers
- Sunshine Coast
- Cairns & Port Douglas
- Darwin
Outside a metro? We're adding partner patrol companies in regional centres every month — tell us your town and we'll come back within a day with a response window.
One flat monthly fee.
Cancel any time.
Pick the tier that suits your property. Every plan includes unlimited dispatch coordination and your morning incident reports.
Plus
Most chosenFor busier properties and 24/7 serviced apartments.
A$449/month
No lock-in · Cancel anytime
- Unlimited call-outs included
- Priority dispatch with named local patrol
- SMS notification to duty manager every call-out
- Weekly call-volume & response-time dashboard
- Refund if response exceeds 10 minutes
Group
For multi-site operators & small chains (3+ properties).
From A$1,290/month
No lock-in · Cancel anytime
- Everything in Plus, across every property
- Group dashboard & consolidated billing
- Named account manager · quarterly review
- Custom escalation paths to your duty managers
All plans are subscription, no lock-in contract. Pause for the off season. Cancel any time from your dashboard.
Quiet phones, happier reviews.
I haven't been woken up by a lockout in three months. My partner noticed before I did. We've already cancelled the after-hours answering service.
Sarah K.
GM · boutique hotel, Byron Bay
The officer was there in seven minutes. The guest didn't even know reception wasn't staffed. That's the whole game, really.
Mick R.
Owner · 24-room motel, Bendigo
We run six serviced apartment buildings between Brisbane and the Gold Coast. The morning reports landing in one inbox saves my ops manager an hour a day.
Priya M.
Operations Director · serviced apartments group, QLD
Sensible questions, plainly answered.
What is Night Desk?
Night Desk is an Australian subscription service that gives hotels and motels an after-hours lockout response. When a guest is locked out, they call the Night Desk number, and a licensed patrol officer or locksmith arrives at the property in under 10 minutes to let them back in. The hotel receives a clean incident report the next morning. There is no lock-in contract.
How are partner patrols and locksmiths vetted?
Every partner — patrol company or locksmith — holds a current Australian licence in the state they operate in, carries public liability and professional indemnity cover, and runs national police checks on every responder rostered to Night Desk shifts. We re-verify licences quarterly and remove any partner that lapses, has a complaint upheld, or misses two consecutive response promises.
What happens if response is slower than 10 minutes?
The under-10-minute promise is a hard one for us. On Plus and Group plans, any call-out where the responder doesn't reach your door inside ten minutes is automatically refunded that month — and you'll see it itemised on your invoice. We also send you a short note explaining why, because we'd rather you knew than wondered.
Who carries insurance and liability for the call-out?
The partner — patrol company or locksmith — that attends the call-out carries primary professional indemnity and public liability cover for what their responder does on site. Night Desk additionally holds an aggregator-level policy for the dispatch service and guest-handling protocol. You can request the certificates of currency at signup.
Which regions of Australia are you in today?
Every capital city metro area — Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Darwin and Canberra — plus Newcastle, Wollongong, Geelong, Ballarat, Bendigo, Sunshine Coast, Gold Coast, Cairns, Townsville, Port Douglas, Byron Bay, Coffs Harbour, Launceston and Alice Springs. If your town isn't on the map, drop us your suburb — we add new partner patrol companies most months and we'll tell you the honest current response window.
How does the guest actually reach Night Desk?
You're given a dedicated Australian number that you print on your key cards, after-hours door sign, and confirmation emails. The line is staffed overnight by an Australian dispatcher (not an offshore call centre, not a bot) who answers in under thirty seconds, verifies the guest against your booking list, and gets the right responder — patrol officer or locksmith — moving.
What do we need to give you at signup?
Address and after-hours access notes (gate codes, lockbox locations, master-key cabinet), your duty-manager contact tree, and a way for us to read your booking list each evening — most properties send a nightly export from their PMS, or we pull it via API for Cloudbeds, RMS, SiteMinder and Little Hotelier. Most properties are live within forty-eight hours of signing up.
How much does Night Desk cost?
Three flat-fee monthly subscription tiers in Australian dollars: Standard at A$249/month (up to 6 call-outs included), Plus at A$449/month (unlimited call-outs and a 10-minute response refund guarantee), and Group from A$1,290/month for operators with three or more properties. Every plan is subscription with no lock-in contract — you can cancel any time.
Set up in under 10 minutesSleep through
Sleep through
tonight.
Tell us a little about your property. We'll come back within the day with your local response window, a confirmed monthly fee, and a number you can start handing out tomorrow.